Here is the response from Astro to the email I wrote to Ministry of Communication and Multimedia which was forwarded to Astro. This is a continuation from my previous post.
I will post my response to Astro tomorrow. Meanwhile, let us study their response.
1. What extensive study had BabyTV done?
2. What data did BabyTV get and from which multiple sources?
3. Why did the experts of BabyTV not discuss this matter when I wrote to them?
BabyTV has replied to me and said that they consider this matter closed. I responded
that as far as I am concerned this matter is not over.
Of course this matter has not been resolved to my satisfaction. The only way it can be resolved and should be resolved is by that programme being removed from being aired. The earlier they do it the better for all concerned.
I am going to continue to write to more governments until this matter is resolved.
Following is the irresponsible email from Astro’s Learning content group.
On Friday, 28 December 2018, 15:45:31 GMT+8, We Care
Dear Mr Luqman Michel,We are writing in response to your email dated 11th Dec 2018 from Kementerian Komunikasi dan Multimedia Malaysia (KKMM) with regard to Baby TV channel.Thank you for your feedback. Following our earlier communication with you, we have raised the matter with the supplier of the content, Baby TV, who have extensively researched this issue with data from multiple sources. We have decided to rely on the expertise of the Baby TV team, who have recommended to continue airing the show on demand.
We are committed to offering our customers a variety of content options ranging from education to entertainment, and we continue to welcome feedback to improve our offering. Thank you for taking the time to reach out to us and we hope that this matter is resolved to your satisfaction.It is our commitment to give our customers the best value when dealing with us.Thank you.Yours sincerely,RazlinJohar
Content GroupMEASAT Broadcast Network Systems Sdn Bhd (MBNS) (240064-A)
Tan Sri Ananda Krishnan to take note. Please resolve this matter immediately.