Luqman Michel vs Astro, BabyTv (Part 2)

The above is the episode on Astro and Unifi that I know will cause kids to shut down. I have explained as to why kids shut down in my blog posts as well as in my book.

On 12^th September, 2018 I sent a lengthy email to Astro where I explained why kids shut down from learning to read. I requested Astro to use what I had discovered on why kids shut down to do a programme to reduce illiteracy. I recommended them to get a copy of my book from the internet.

Here are the main points stating that many kids shut down from learning to read because of wrong teaching of sounds.

i.                     These kids shut down or disengage from learning to read because they had been taught the phonemes or sounds of alphabets wrongly.

ii.                   However, they cannot read in English because of confusion as a result of wrong teaching by well-meaning teachers who do not know how to teach the sounds of the alphabets in the English language. 

iii.                So, what is the reason for kids being unable to read in English but are able to read in Malay and Han Yu Pin Yin?

The reason is that kids are confused and therefore shut down or disengage from learning to read in English. No amount of encouragement can get these kids to read unless their confusion is cleared.

iv.                 The answer to the questions above is that about 30% of kids shut down from learning to read when they are confused due to the wrong teaching of alphabet sounds.

v.                   I would be grateful if Astro will help in reducing illiteracy. Astro may consider a programme to Share ideas from my book with your listeners.

THE FOLLOWING ARE SUBSEQUENT EMAILS TO AND FROM ASTRO 

Note the dates please.

On Wednesday, 12 September 2018, 17:56:11 GMT+8, wrote:

Dear Mr Luqman,

Thank you for contacting us.

Please be assured that we have escalated your request to our relevant department for their attention.

Should you have any other enquiries, please drop us an email at wecare@astro.com.my, visit our Facebook Page at www.facebook.com/Astro or our Twitter Page at www.twitter.com/astroonline and we will assist you accordingly.

Thank you.

Yours sincerely,

Haja

Digital Customer Care,  

Customer Division

On 9/13/2018 5:58 AM, Luqman Michel wrote:

Thank you, Ms.Haja,

Yes, I have a complaint to make about one of your programmes that does a disservice to kids in Malaysia.

It is exactly what I have mentioned in my book as to why many kids cannot read in English.

Let us do this one thing at a time.

I will wait for the response from the 'relevant department' first.

Wish you well,

Luqman Michel

On Thursday, 13 September 2018, 09:00:21 GMT+8, wrote:

Dear Mr. Luqman Michel,

Thank you for contacting us.

Thank you for taking the time in highlighting your feedback toward the Astro service. We valued your feedback and it is very important to us for our progresses and development.

Please be assured that we have forwarded your feedback to the respective department for their attention and have taken your suggestion into consideration for our future improvement.

Should you have any other inquiries, you can reach us at  wecare@astro.com.my, visit our Facebook Page at www.facebook.com/Astro or our Twitter Page at www.twitter.com/astroonline.

Thank you.

Yours sincerely,

Kavitha (KR)

Digital Customer Care

Customer Division

On 9/13/2018 12:24 PM, Luqman Michel wrote:

Dear Ms. Kavitha,

I hope you will follow through with my message.

With Astro's help, we can reduce illiteracy.

If need be the person in charge is welcome to contact me

by telephone at 0198500258

Kind regards,

Luqman Michel

On Wednesday, 19 September 2018, 08:20:10 GMT+8, wrote:

WECARE

Dear Mr. Luqman Michel,

Good day to you.

Please be informed that we have highlighted this to respective department and they will be liaising with you regarding this matter.

Should you have any other enquiries, please write to us at wecare@astro.com.my, visit our Facebook Page at www.facebook.com/Astro or our Twitter Page at www.twitter.com/astroonline and we will assist you accordingly.

Sincerely,

Usha Premal

Digital Customer Care

Customer Division

On Wednesday, 19 September 2018, 11:30:17 GMT+8, Luqman Michel wrote:

Thank you, Ms Usha Premal,

I look forward to hearing from the department concerned.

Regards,

Luqman Michel

On 10/2/2018 6:12 AM, Luqman Michel wrote:

Good Morning Ms. Usha Premal,

I would like a response from the department concerned, please.

Wish you well.

Luqman Michel

…………………..

On Tuesday, 2 October 2018, 11:53:48 GMT+8, wrote:

Dear Mr Luqman Michel,

Thank you for your email.

Please be informed that we have highlighted this to the respective department and they will be liaising with you regarding this matter.

Should you have any other inquiries, you can reach us at wecare@astro.com.my , visit our Facebook Page at www.facebook.com/Astro or our Twitter Page at www.twitter.com/astroonline

Thank you.

Regards,

Amirul Imran

Digital Customer Care

On 10/8/2018 1:22 PM, Luqman Michel wrote:

Dear Sir,

I have given you enough time to check out what I have complained.

If I don't hear from the person from the department concerned I am afraid

I will complain about this to higher authorities and write in my blog about the

lackadaisical attitude of Astro.

I give your department concerned to respond by next week 15.10.2018.

Thank you and kind regards,

Luqman Michel

On 10/8/2018 3:59 PM, wecare@astro.com.my wrote:

Dear Mr. Luqman Michel,

Thank you for your email.

We sincerely apologize for the inconvenience caused. Rest assured that we have forwarded your request to the relevant department for the action and we are treating the matter with utmost importance. We will update you once we have received their feedback.

Your understanding and patient is very much appreciated.

Should you have any other inquiries, you can reach us at  wecare@astro.com.my, visit our Facebook Page at www.facebook.com/Astro or our Twitter Page at www.twitter.com/astroonline.

Thank you.

Yours sincerely,

Kavitha (KR)

Digital Customer Care

After all the above emails I received the following which appears to be delaying tactics.

JOHAR, Razlin Irawati 

To:luqmanmichel52@yahoo.com

Cc:NORAIDAH, Sharifah,LIANG, Yee Leng [Betty]

8 Oct at 16:09

HI Luqman,

We got to know from customer service (WeCare) that you were trying to reach us, and have some feedback on regards to  our education content on our channel, as per below message.

 We are from GenNext department and I have also pulled in my colleague Sharifah Noraidah, who previously managed our education content/channels before I took over in March.

May we know what is the feedback or specific complain that you have, and which programme and which learning channel you’re referring to?

 Thanks

Razlin

Luqman Michel 

To:JOHAR, Razlin Irawati

8 Oct at 17:13

Thank you very much. Enc. Johar.

I think if this is going to go this way, let me write to the CEO directly.

Wish you well.

Luqman Michel

On Monday, 8 October 2018, 22:35:27 GMT+8, wrote:

Dear Mr Luqman Michel

Thank you for contacting us

Firstly, we would like to take this opportunity to apologize for the array of events which had led you feeling discontented with our services.

Please be assured that we have reached out to Baby TV who have advised that they have also received your email. Hence, the person in charge will be responding to you directly on your proposed ideas.

We do appreciate your patience and understanding towards this matter and we wish to remain steadfast in our commitment to give our customers the best value of Astro services.

Should you have any other enquiries, do email us at wecare@astro.com.my, visit our Facebook Page at www.facebook.com/Astro or our Twitter Page at www.twitter.com/astroonline and we will assist you accordingly.

Thank you

Yours Sincerely,

Nur Amrina

Digital Customer Care

Luqman Michel 

To:wecare@astro.com.my

9 Oct at 04:34

Dear Nur Amrina,

Thank you for your response.

Yes, I have written to Baby TV and they too have not acted promptly.

I have been working on reducing illiteracy since 2004 and take this matter very seriously.

I have written to your CEO yesterday and expect a response by next week before I

proceed with my next course of action.

Your production team should consider getting a few teachers to read my book and produce a programme so that illiteracy will be reduced.

Kind regards,

Luqman Michel